Our Care Promise

From your first choice to the moment you welcome your statue home, we are here to care for your purchase.

Our arrival care commitment

Your delivery is supported by our care promise. If transit affects your statue’s condition, contact us within 7 days of delivery. We will arrange a complimentary replacement of the same item.

Let us take care of the details

Reach us through the Contact page with your order number, the statue’s name and details of its arrival condition. Keep your statue and its packaging while we review your message. We may request photographs to help arrange your replacement.

Your next steps

Our team will guide you through the replacement arrangements. Contact us first for instructions on any return shipment.

Support for your purchase

This care promise applies when transit affects your statue’s condition on arrival, with a report within 7 days of delivery. For other order enquiries, contact customer care for the available options. Your applicable statutory consumer rights remain protected.